Return policy

Any item that you wish to return must be delivered back to Bespoke Bride within 7 working days from the day you receive your delivery.  It must be undamaged, unused and in the original packaging.  It is at the sole discretion of Totally Tiaras. whether the merchandise has been used or if items are still in a saleable condition.  Items that are returned in non-salable condition will be immediately sent back to the customer.


  • Postage, shipping or handling charges are not reimbursable.
  • Pre-approval of returns is required.  Please e-mail or call within 72 hours if the item is not right for you.  You must have a return authorisation to send it back.
  • Unfortunately due to reasons of hygiene pierced earrings cannot be refunded or exchanged.
  • We require all goods to be returned by Royal Mail recorded delivery.  Please use only Special Delivery if the item value is more than £150 to ensure you will be compensated should the goods be lost or damaged in transit. If an item is lost as a result of being sent via standard first or second class post we would not be able to process a refund for the item.
  • Damaged items will be replaced with the same item only.  Damaged items will not be refunded.  Bespoke Bride merchandise is quality checked and carefully packaged, however occasionally the postal service will handle a package roughly and the contents become damaged. In this case we will happily replace the item. (At times some customers have damaged items they don't like seeking a refund.  We will not refund damaged items, we only replace them with the same item at our expense).